Privacy Notice
We value your privacy here at Cobalt Canvas Lab
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you share willingly. This includes your name, company name, email address, phone number, delivery locations, and specific preferences for your floral needs. We also collect payment details when you place orders, though this is securely handled by our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a customized service that fits your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to boost website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Cobalt Canvas Lab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards. This covers secure data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information during exchanges between your browser and our systems.
Limited Access
Only approved staff who require the data to deliver services can access customer information.
Although we deploy robust security measures, no online transmission method is foolproof. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may access, update, remove, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal duties. Retention times vary by the type of information and why it was gathered.
Typical Retention Periods:
- Customer contact and order details: roughly three years after last service touchpoint
- Payment records: about seven years for tax and accounting needs
- Website analytics data: roughly two years for service improvement analysis
- Marketing preferences: Until you opt out or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site works. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy only covers Cobalt Canvas Lab and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party websites you access via links on our site.
Policy Revisions
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we'll refresh the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Reach Out About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your data, please reach out.
Reach Out About Privacy
Cobalt Canvas Lab Privacy Team
12 Petal Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in the subject line and give as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.